File Uploading

We've made it really simple! Just enter your email address, a modicum of proof that you're a human, click Go! and start uploading.

Uploading Artwork Files

Questions & Answers

  1. How do I upload my artwork files?
  2. Easy! Log in or enter your email address into the space provided, then add files to upload by clicking on "Add files..." or drag and drop them onto the upload screen. You can click "Start upload" at the top of the screen to begin uploading all the new files or upload them individually by clicking "Start" next to the file name.

    We will keep the files in your account until you delete them.

  3. Can I upload photos and files from my iPhone, iPad, Android, etc?
  4. Yes. Just select files using "Add files..."

  5. How long will file uploading take?
  6. The time needed to upload your file will vary depending on file size, number of files being uploaded, your connection speed (broadband vs. 4G), and other programs running on your computer. A small 40MB file can be uploaded in less than one minute while a large 500 MB file may take 20 minutes to upload.

    A progress bar will show you the percentage complete and the status header will show you upload speed.

  7. How will the final printed job compare to my uploaded artwork file?
  8. The color may vary, depending on how you submitted your files and whether you selected a hardcopy proof with your printing job. The color on the screen cannot be guaranteed to match the finished product because every monitor can be calibrated differently. In addition, screen colors are represented in RGB, while offset printing colors are represented in CMYK. The color mode of submitted files must be CMYK to maximize color quality. If your files are submitted using any other color standard, such as RGB or Pantone, they will be converted to CMYK. Conversion from one color standard to another may cause colors to shift.

    For best results, we recommend that you submit your files in CMYK and order a hardcopy proof.

  9. What is the difference between RGB and CMYK and why is it important?
  10. RGB refers to the primary colors of light—Red, Green, and Blue—that are used in monitors, TVs, and computer screens; CMYK refers to the primary colors of ink pigment—Cyan, Magenta, Yellow, and Black—that are used in four-color process printing. RGB color combinations cannot be exactly reproduced if your file is converted to CMYK. As a result, if your artwork was created in RGB, we strongly recommend that you convert your file to CMYK before uploading. After you convert your files to CMYK you may need to make color corrections to the file to match your colors to the original colors you desired.

  11. How do I know if my files uploaded successfully?
  12. If you see the file name listed on your screen then it was successfully uploaded. If you receive an error then instructions will be displayed as what to do to correct the problem.

  13. Will there be any loss in quality if I upload an artwork file instead of mailing it on a disk?
  14. No. There will be no difference in file quality if you upload your artwork instead of mailing us a disk with your print-ready files. However, the file submission method you select may impact when turnaround time for your print job begins.

    If you mail us a disk, we highly recommend clearly indicating the order number on your disc and mailing your materials overnight as this will speed up the start of your turnaround time. Please note that turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

  15. Can I upload files before placing an order?
  16. Yes. You can initiate the upload process anytime by clicking on the "Upload" tab at the top of any page on our web site. Then, you can log in to your account and follow the instructions for uploading new files. If you do not have an account, you will need to take a moment to register.

    After uploading your files, you can place an order by letting us know the file name.

  17. How long will my artwork files be saved in my account?
  18. Your artwork files will remain in your upload section until you delete them.

  19. What is the maximize file size that can be uploaded?
  20. There is no limit to the size of file you can upload. However, the larger the file, the more time that is needed to upload your file.

    The time needed to upload your file will vary depending on file size, number of files being uploaded, your connection speed (broadband vs. 4G), and other programs running on your computer. A small file can be uploaded in less than one minute while a large 500 MB file may take 20 minutes to upload.

  21. Can I use an uploaded (i.e., saved) artwork file for multiple print jobs?
  22. Yes. Once a file is uploaded, you can use it for as many print jobs as needed.

  23. Will I have to re-upload an artwork file to reprint a job?
  24. Not necessarily. Your print-ready artwork files will remain in your upload section until you delete them. You can upload all the files you need for printing to our system.

  25. Can I upload multiple files at once?
  26. Yes. Up to 10,000 files can be uploaded - and this includes directories.

  27. What file formats are acceptable?
  28. Almost everything, but we prefer print-ready files in any of the following formats: .eps, .jpg, .pdf, .ps, .psd, .tif, .gif.

    Please note that if you have an artwork file in any other format, we encourage you to create a PDF file (Adobe Acrobat) that can be uploaded to us.

  29. What are print-ready files?
  30. Print-ready files are artwork files that contain all fonts and images and are 100% ready to print, requiring no additional adjustments by us other than visual proofing and standard prepress work. We accept print-ready files in any of the following formats: .eps, .jpg, .pdf, .ps, .psd, .tif.

    Please note that if you have an artwork file in any other format, we encourage you to create a PDF file (Adobe Acrobat) that can be uploaded to us.

  31. Is the uploading process the same for multi-page catalog/booklet/calendar files?
  32. Yes. The process for uploading a multi-page file is the same as that for uploading a single-sided file. You can initiate the upload process during the ordering process or by clicking the "Upload" tab at the top of any page on our web site. Then, you can log in to your account and follow the instructions for uploading new files.

    Please note that before uploading a multi-page booklet or calendar file, you need to be sure that you have followed our instructions for setting up your file properly.